Privacy Policy
Last Updated: August 11th 2026
Welcome to Elysian Orbis (“Elysian Orbis”, “we”, “us”, or “our”). Elysian Orbis respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, contacting us, or interacting with our digital platforms.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.
By using Elysian Orbis (“Website”), you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
- Create an account
- Place an order
- Request information about our products
- Contact customer support
- Subscribe to our newsletter
- Participate in promotions or campaigns
- Submit a review or other content
- Communicate with us through email, WhatsApp, social media, or other channels
Depending on how you interact with us, this information may include:
Personal Information
- Full name
- Email address
- Telephone/mobile number
- Billing address
- Shipping/delivery address
- City and postal/ZIP code
- Order and purchase information
- Customer service communications
Payment Information
When you make a purchase, payment information may be processed by our third-party payment providers.
We do not intend to store complete payment card details on our own servers unless expressly stated otherwise.
Payment providers may independently collect and process payment information according to their own privacy policies and security practices.
2. Information Collected Automatically
When you access our Website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General geographic information
- Website interaction data
- Date and time of access
This information helps us understand how visitors use our Website and allows us to improve its functionality, security, performance, and user experience.
3. Cookies and Similar Technologies
Elysian Orbis may use cookies, pixels, tags, analytics tools, and similar technologies.
Cookies are small data files stored on your device that help websites recognize returning visitors and remember certain information.
We may use these technologies to:
- Keep the Website functioning properly
- Remember preferences
- Understand website traffic
- Measure marketing performance
- Improve website functionality
- Understand customer behaviour
- Provide relevant advertising
- Prevent fraudulent or suspicious activity
Some cookies may be placed by third-party services that operate on our behalf.
You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of parts of our Website.
4. How We Use Your Information
We may use the information we collect to:
Process Orders
- Process and confirm purchases
- Arrange delivery
- Communicate order status
- Handle returns, exchanges, or warranty requests
- Provide customer support
Improve Our Services
- Improve our Website
- Improve products and services
- Understand customer preferences
- Analyse purchasing and browsing behaviour
- Identify technical issues
Marketing
Where permitted and where you have provided appropriate consent or otherwise allowed by applicable law, we may use your information to send:
- Product announcements
- New collection launches
- Exclusive offers
- Brand updates
- Promotional campaigns
- Editorial content
You may unsubscribe from marketing communications at any time.
5. Marketing Communications
If you subscribe to our marketing communications, we may contact you through email, SMS, WhatsApp, or other communication channels you have provided.
You can stop receiving promotional communications by:
- Using the unsubscribe option included in marketing emails;
- Contacting us directly; or
- Following the opt-out instructions provided in the relevant communication.
Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, deliveries, security issues, warranty matters, or other necessary service-related communications.
6. How We Share Your Information
We do not sell your personal information as a commodity.
We may share relevant information with trusted third parties where necessary to operate our business.
These may include:
Delivery and Logistics Providers
Your name, phone number, and delivery address may be shared with courier or logistics companies so that your order can be delivered.
Payment Providers
Payment information may be processed by third-party payment gateways, banks, or payment service providers.
Technology Providers
We may use third-party providers for:
- Website hosting
- Cloud infrastructure
- Analytics
- Email delivery
- Customer support
- Security
- Marketing
- Website functionality
Legal and Regulatory Authorities
We may disclose information where required by applicable law, legal proceedings, court orders, governmental authorities, or to protect our legal rights.
7. Third-Party Services
Our Website may contain integrations, links, or services operated by third parties.
These may include:
- Payment providers
- Social media platforms
- Analytics services
- Advertising platforms
- Courier services
- Embedded content
These third parties may collect or process information according to their own privacy policies.
Elysian Orbis is not responsible for the privacy practices of independent third-party services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
8. Social Media
Elysian Orbis may maintain profiles or pages on platforms such as Instagram, Facebook, TikTok, YouTube, Pinterest, or other social networks.
Interactions with us through these platforms may be subject to the privacy policies and terms of those platforms.
We may receive information that you voluntarily provide through social media interactions, comments, messages, or other public activity.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Complying with legal or regulatory obligations
- Enforcing our agreements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
11. Your Privacy Choices
Depending on applicable law, you may have the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise concerns about the use of your personal information
To make a privacy-related request, contact us using the information provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our Website is intended for a general audience and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
13. International Data Processing
Depending on the technology providers and services we use, your information may be processed or stored in countries other than Pakistan.
Where applicable, we take reasonable steps to ensure that service providers handling personal information maintain appropriate security and confidentiality measures.
14. Links to Other Websites
Our Website may contain links to third-party websites.
These websites operate independently from Elysian Orbis and may have their own privacy policies.
We are not responsible for the content, security, or privacy practices of third-party websites.
We encourage visitors to review the privacy policies of those websites before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business
- Changes to our Website
- Changes in technology
- Changes in our services
- Changes in applicable legal or regulatory requirements
When we make changes, we will update the “Last Updated” date at the beginning of this Policy.
Your continued use of the Website after an updated Privacy Policy becomes available constitutes acknowledgment of the updated Policy, subject to applicable law.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Elysian Orbis
Email: info@elysianorbis.com
Customer Support: muhammadfaizanarif44@gmail.com
Business Address: Lahore, Pakistan
Website: elysianorbis.com